OLIVE Ingredients
How do our deliveries work?
Delivery included anywhere in Switzerland, to the address given with your order. Here is how we organise what happens next, from your order to our visit.
Summary: only the Terms and Conditions and the Delivery, cancellation and refund page are binding.
A launch offer
Our 15 L packs (three 5 L containers, the third one free) and the payment advantages on eligible items (−5 % with TWINT, −3 % with the Swiss QR-bill, not combinable) are part of our launch offer. Delivery is included in the price, with no charges added after payment.
Swiss QR-bill: Pay within 24 h: Fast payment advantage of 3 % if your bank order is approved within 24 h of ordering, on the first execution date offered by your bank. A delay on your bank’s side never counts against you. Pay later: Normal price, no advantage; invoice payable within 7 days.
Preparation and organisation by area
To offer these prices, we prepare orders and group deliveries by area. That is why we give a delivery period rather than a fixed day.
An estimated period
When you order, the estimated delivery period is calculated from the order date and our planning. It is shown on the offer, in the summary, on your order page and in the confirmation e-mail. It is an estimate, not a guaranteed date.
Your availability
When ordering, you choose “Flexible” (recommended) or a preferred day within the period, plus a time of day. Your choice remains a preference.
Something comes up after you order? Simply reply to our e-mails or write to us from your customer account: we will take it into account.
Confirmation of the delivery day
Before delivery, we confirm the delivery day by e-mail.
If the period has to be moved
If the delivery cannot be organised within the period previously announced, we let you know by e-mail and propose new available dates. Moving an appointment already agreed with you requires your consent; no reply does not count as consent.
Your options
When a new period is proposed, you can: tell us which days and times suit you, from your customer account or by replying to the e-mail; ask us for another option; or request cancellation with a refund, in line with the terms of your order.
Contact and cancellation
You can cancel your order as long as it has not been shipped: the amount paid is then refunded in full (Terms and Conditions, article 10). The simplest way: the “Cancellation or refund” button, shown on each order in your customer account (sign-in via a link sent to the order’s e-mail address) and on the order page, from the device used to place the order or once signed in to your customer account. You can also write to us at info@olive-ingredients.ch or on WhatsApp.
Your rights in the event of delay, non-delivery or defect remain reserved.
info@olive-ingredients.ch · WhatsApp · Phone: +41 22 508 14 68